Speech Analysis

Emotion detection using speech analysis by Nemesysco

Speech Analysis - Emotion detection using speech analysis by Nemesysco

CRM News: Customer Service: Voice of the Customer: Analyzing What People Say and How They Say It

How people speak is as important as the words they say when it comes to sentiment analysis. “The human voice is made of many repeating patterns,” said Amir Liberman, CEO of Nemesysco. “Everything that attracts your attention will generate a slight disturbance in these patterns. We look carefully at this voice chart, and we identify disturbances.”

via CRM News: Customer Service: Voice of the Customer: Analyzing What People Say and How They Say It.

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